4g15 Privacy Policy & User Data Protection
This Privacy Policy describes how the 4g15 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at all times.
Effective Date: 1 January 2026
Information We Collect
When you register and use the 4g15 platform, we collect several categories of information to ensure the platform runs smoothly and delivers a seamless user experience. This information is collected directly from you or automatically through our systems.
Account Information
This includes your full name, email address, phone number, date of birth, and identification details required during registration. This information is used to verify your identity and ensure that only eligible users can access the 4g15 platform.
Local Payment Information
When you make a deposit or withdrawal using local payment methods such as Touch 'n Go, FPX, or bank transfer, we retain transaction records in MYR (RM). Full bank account numbers are not stored permanently — only the information required to process the transaction and meet audit compliance requirements.
Device & Browser Information
Our systems automatically log IP addresses, device types, operating systems, browser types, and pages visited. This information is used to detect suspicious activity, improve platform performance, and tailor the user experience to the device being used.
Platform Usage Data
We record activity within the platform, including games played, session duration, login frequency, and interactions with platform features. This data helps us understand how users engage with 4g15 and improve the overall experience.
How We Use Your Information
4g15 uses the information collected for the following purposes, all aimed at improving security and service quality for Malaysian users:
Ensuring every account is held by a verified individual aged 18 and above.
Managing RM deposits and withdrawals securely and accurately.
Detects suspicious login attempts and protects your account from unauthorised access.
Analysing usage patterns to improve the features and performance of the 4g15 platform.
Your information will not be used for third-party marketing without your consent. Any promotional communications from 4g15 will only be sent if you have given consent during registration or through your account settings.
Cookie Usage & Session Tracking
The 4g15 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operation.
- Performance Cookies: Collecting information on how users interact with the platform to help us identify issues and improve performance.
- Functional Cookies: Saves your preferences such as language and location settings so you don't have to reconfigure them on every visit.
You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of the 4g15 platform.
Data Storage & Security
All 4g15 user data is stored on servers protected with industry-standard SSL (Secure Socket Layer) encryption. Financial data and sensitive information are encrypted both in transit and at rest to ensure they remain inaccessible to unauthorised parties.
We enforce strict access controls — only authorised staff with a legitimate need can access user data. All access is logged and continuously monitored.
User data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required to comply with legal obligations, resolve disputes, and enforce platform agreements.
Information Sharing & User Rights
Third-Party Sharing
4g15 does not sell, rent, or disclose your personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Payment service providers that process your MYR transactions — only the information necessary to complete the transaction.
- Malaysian government authorities where required by law or court order.
- Technology providers supporting platform operations, bound by strict confidentiality agreements.
User Rights Over Personal Data
As a 4g15 user, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request corrections to any inaccurate or incomplete data.
Request deletion of your data under circumstances permitted by law.
To exercise any of these rights, please contact the 4g15 support team by email at: [email protected]. We will process your request within a reasonable timeframe in accordance with applicable Malaysian legal requirements.
Policy Updates & Contact Us
4g15 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to users via their registered email or a notice on the platform. Continued use of the platform after amendments are published constitutes acceptance of the updated terms. This Policy is governed in accordance with Malaysian law, including the Personal Data Protection Act 2010.
For any questions regarding your data privacy at 4g15, please reach us at: [email protected]
Still Have Privacy Questions?
Check our help page or sign up to start using the 4g15 platform with full confidence that your data is protected.